PRIVACY POLICY
Your privacy is very important to Innovative Professional Solutions, Llc.
("IPS"). We want to make your experience using our services and on
the Internet as enjoyable and rewarding as possible, and we want you to use the
Internet's vast array of information, tools, and opportunities with complete
confidence.
We have created this Privacy Policy to demonstrate our firm commitment to
privacy and security. This Privacy Policy describes how IPS collects
information from all end users of IPS's Internet services (the
"Services") - those who access some of our Services but do not have
accounts ("Visitors") as well as those who pay a service fee to
subscribe to the Service ("Customers") - what we do with the information
we collect, and the choices Visitors and Customers have concerning the
collection and use of such information. IPS requests that you read this Privacy
Policy carefully.
1. Introduction. IPS collects
information in different ways from Visitors and Customers who access the
various parts of our Services and the network of Web sites accessible through
our Services. We use this information primarily to provide a customized
experience as you use our Services and, generally, do not share this
information with third parties. However, we may disclose personal information
collected if we have received your permission beforehand or in very special
circumstances, such as when we believe that such disclosure is required by law
or other special cases described below.
2. Registration. Customers are asked to
provide certain personal information when they sign up for our Services
including name, address, telephone number, billing information (such as a
credit card number), and the type of personal computer being used to access the
Services. The personal information collected from Customers during the
registration process is used to manage each Member's account (such as for
billing purposes). This information is not shared with third parties, unless
specifically stated otherwise or in special circumstances. However, in
instances where IPS and a partner jointly promote the Services, IPS may provide
the partner certain personal information, such as the name, address, and
username of persons who subscribed to the Services as a result of the joint
promotion for the sole purpose of allowing us and the partner to assess the
results of the promotion. In this instance, personal information may not be
used by the partner for any other purpose. IPS may also generate
non-identifying and aggregate profiles from personal information Customers
provide during registration (such as the total number, but not the names, of
Customers). As explained in more detail below, we may use this aggregated and
non-identifying information to sell advertisements that appear on the Services.
3. Domain Registration. Domain name
registration information legally has to be available to the public. Since
domain name registration information is available to the public, anyone can
access it through "WHOIS" searches. The WHOIS database is a publicly
accessible database that lists the domain name and contact information of each
registrant. The domain name registration you provide is hosted by us to the
public. At times our customers may have been included within searches of the
WHOIS database. However, the SPAM they receive does not in any way come from IPS.
4. IPS Partners and Sponsors. Some IPS products and
services are offered to Visitors and Customers in conjunction with a
non-affiliated partner. To provide Visitors and Customers some of these
products and services, the partner may need to collect and maintain personal
information. In these instances, we will provide such data collected or
transferred to our Partners and Sponsors (e.g., domain registration).
Additionally, many IPS Customers have co-branded pages that are co-sponsored by
non-affiliated partners. IPS will share non-identifying and aggregate
information (except as described above), but not personal information, with
such partners in order to administer the co-branded products or services
offered.
5. Online Shopping. At some Web sites, you
can purchase products and services or register to receive materials, such as a
catalog or new product and service updates. In many cases, you may be asked to
provide contact information, such as your name, address, email address, phone
number, and credit/debit card information. If you complete an order for someone
else, such as an online gift order sent directly to a recipient, you may be
asked to provide information about the recipient, such as the recipient's name,
address, and phone number. IPS has no control over the third parties' use of
any personal information you provide when placing such an order. Please
exercise care when doing so. If you order products directly from IPS, we will
use the personal information you provide only to process that order. We do not
share this information with outside parties except to the extent necessary to
complete that order.
6. Online Advertisements. IPS displays our online
advertisements. We share aggregated and non-identifying information about our
Visitors and Customers collected through the registration process as well as
through online surveys and promotions with these advertisers. Additionally, in
some instances, we use this aggregated and non-identifying information to deliver
tailored advertisements. For instance, an advertiser tells us the audience they
want to reach (for example, males between 25 and 55 years of age) and provides
us an advertisement tailored to the audience. Based upon the aggregated and
non-identifying information we have collected, we may then display the
advertisement to the intended audience. IPS does not share personal information
about its Visitors or Customers with these advertisers.
7. Responses to Email
Inquiries.
When Visitors or Customers send email inquiries to IPS, the return email
address is used to answer the email inquiry we receive. IPS does not use the
return email address for any other purpose and does not share the return email
address with any third party.
8. Voluntary Customer
Surveys.
We may periodically conduct both business and individual customer surveys. We
encourage our customers to participate in these surveys because they provide us
with important information that helps us to improve the types of services we
offer and how we provide them to you. Your personal information and responses
will remain strictly confidential, even if the survey is conducted by a third
party. Participation in our customer surveys is voluntary. We take the
information we receive from individuals responding to our Customer Surveys and
combine (or aggregate) it with the responses of other IPS customers to create
broader, generic responses to the survey questions (such as gender, age,
residence, hobbies, education, employment, industry sector, or other
demographic information). We then use the aggregated information to improve the
quality of our services to you, and to develop new services and products. This
aggregated, non-personally identifying information may be shared with third
parties.
9. Special Cases. It is IPS's policy not
to use or share the personal information about Visitors of Customers in ways
unrelated to the ones described above without also providing you an opportunity
to opt out or otherwise prohibit such unrelated uses. However, IPS may disclose
personal information about Visitors or Customers, or information regarding your
use of the Services or Web sites accessible through our Services, for any
reason if, in our sole discretion, we believe that it is reasonable to do so,
including: to satisfy laws, such as the Electronic Communications Privacy Act,
regulations, or governmental or legal requests for such information; to
disclose information that is necessary to identify, contact, or bring legal
action against someone who may be violating our Acceptable Use Policy or other
user policies; to operate the Services properly; or to protect IPS and our
Customers.
10. "Cookies" and
How IPS Uses Them. A "cookie" is a small data file that can be placed on
your hard drive when you visit certain Web sites. IPS may use cookies to
collect, store, and sometimes track information for statistical purposes to
improve the products and services we provide and to manage our
telecommunications networks. If you are a Member and have created your own
Personal Start Page, we will use a cookie to save your settings and to provide
customizable and personalized services. These cookies do not enable third
parties to access any of your customer information. Additionally, be aware that
if you visit non-IPS Web sites where you are prompted to log in or that are
customizable, you may be required to accept cookies. Advertisers and partners
may also use their own cookies. We do not control use of these cookies and
expressly disclaim responsibility for information collected through them.
11. Statistics. We use information
gathered about you from our site statistics (for example your IP address) to
help diagnose problems with our server, and to administer our Web site. We also
gather broad demographic information from this data to help us improve our site
and make your browsing and purchasing experience more enjoyable. This is not
linked to any personally identifiable information, except as necessary to
prevent fraud or abuse on our system.
12. IPS's Commitment to
Children's Privacy. Protecting children's privacy is especially important to us. It
is our policy to comply with the Children's Online Privacy Protection Act of
1998 and all other applicable laws. While we make every effort to ensure that
these Web sites are fun and age-appropriate for our younger audience, we
believe that there is no substitute for proper parental supervision. IPS
recommends that children ask a parent for permission before sending personal
information to IPS, or to anyone else online.
13. Public Forums. Please remember that
any information you may disclose in our Member Directory, or other public areas
of our Web sites or the Internet, becomes public information. You should
exercise caution when deciding to disclose personal information in these public
areas.
14. IPS's Commitment to Data
Security.
Services and Web sites we sponsor have security measures in place to protect
the loss, misuse, and alteration of the information under our control. While we
make every effort to ensure the integrity and security of our network and
systems, we cannot guarantee that our security measures will prevent
third-party "hackers" from illegally obtaining this information.
15. How to Access or Modify
Your Information. IPS offers Customers the opportunity to access or modify
information provided during registration. To access or modify such information
contact our Customer Service Department at billing@IPS.com.
16. Where to Direct Questions
About IPS's Privacy Policy. If you have any questions about this Privacy Policy or the
practices described herein, you may contact: Customer Service, Innovative
Professional Solutions, Llc. 6455 Corbin Avenue, Woodland Hills, CA 91367 or support@therapyhosting.com.
17. Exceptions. As stated previously in
this policy, we will never give out your information without your permission.
The only exceptions to this are, when we are required by law, in the good-faith
belief that such action is necessary in order to conform to the law, or we must
comply with a legal process served on our web site. We may also need to give
out your information if one of our partners requires it, but these situations
are rare and we will always ask for your explicit permission first.